SHIPPING POLICY

Once your order is placed, you will receive an order confirmation and an estimated date of delivery by email. We offer domestic and international delivery services. When the order is shipped, you will receive another email containing tracking information and the delivery date.

If, for any reason, an item is out of stock, we will notify you by either email or telephone. You will not be charged for any item that is out of stock. However, note that delivery times can also be subject to external factors as shall be described herein this policy and, therefore, cannot be guaranteed.

Please make sure to enter your shipping address correctly before you place your order.

Where do we ship to?

We offer both domestic and international shipping to selected countries using trusted carriers like Auspost and DHL.

Domestic Shipping

We offer domestic shipping within Australia using Auspost. Your order will be processed and shipped within 48 hours of receiving your order confirmation. Please note that weekends and public holidays might cause slight delays in processing.

International Shipping

We use DHL for reliable and efficient shipping for international orders to the United States and the European Union. Orders will be processed and shipped within 48 hours of receiving your order confirmation. Please note that international shipping times may vary based on location and customs clearance.

Estimated shipping fees

At the time of purchase, a shipping estimate and/or shipping deposit is added to the total purchase amount. The actual shipping charge may vary depending on the shipping method, geographical location, and other circumstances.

For domestic orders within Australia, we charge a flat fee of $9.99 for National Standard shipping and $14.99 for Express shipping.

We utilise the DHL API to provide real-time shipping rates at the checkout for international orders to the United States and the European Union. This ensures that you are aware of the shipping costs associated with your order before finalising your purchase.

Estimated delivery date

Estimated delivery dates for both domestic and international orders provided by Eleven Intimates are non-binding, and the time of delivery is not of the essence. This estimated delivery timeframe will be displayed to you at checkout before you complete your order.

We shall not be liable for any delays, loss, or damage in transit. Eleven Intimates shall not be held responsible for any shipment/package being delayed by the carrier due to adverse weather conditions, uncontrollable circumstances (flight delays, equipment malfunction etc.), or an act of God and will not refund the cost of shipping.

Multiple days of delays on shipments can be caused by any of the above-mentioned events regardless of the shipping method selected at the point of checkout.

Shipping/carrier disclaimer

We do our best to make sure shipments arrive quickly and in good condition. However, we shall not be liable for delays beyond our control. Eleven Intimates shall not be held responsible for any shipment/package being delayed by the carrier due to adverse weather conditions, uncontrollable circumstances (flight delays, equipment malfunction etc.), or an act of God and will not refund the cost of shipping.

Multiple days of delays on shipments can be caused by any of the above-mentioned events regardless of the shipping method selected at the point of checkout.

Shipment reroutes/lost shipments/shipments returned to Eleven Intimates

In the event that an order is placed with incorrect shipping information and requires a change of address, the customer will be charged a rerouting fee and any additional shipping charges that may apply to such rerouting. This fee can vary based on your location and how much the shipment needs to travel away from its originally shipped location.

In the rare event that your order is lost or significantly delayed during transit, please contact our customer support team at info@elevenintimates.com so that we can assist you in resolving the issue.

International shipping, import duties, taxes, and fees

International shipment may be subject to import taxes, customs duties, and fees, which are imposed upon the shipment reaching your country, and such customs charges must be fulfilled by you. We have no control over such charges, so we may not be able to give an accurate estimate of what such charges may be.

Tracking your order

You will receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches your doorstep. Please be advised that our confirmation email may be received as SPAM depending on your inbox's security settings. Check your 'SPAM' or 'Junk' mail inbox periodically.

Questions and concerns?

Please email us at info@elevenintimates.com for questions, comments, and feedback.